For some reasons people seem to think that Epic Portions also does customer relations for Taco Bell. While it’s odd to get complaint e-mails from dissatisfied customers, it’s also hilarious. Take a look at this latest one.
From: David Gray
October 28th, 2009 at 2:13 pm
Taco Bell Corporate,
I am writing you out of deep concern. I am working on a project here locally and am very busy presently and I do apologize for taking so long to let you know of this issue. First off, I have never been so disgusted in my life as I was after this visit. I visited the Taco Bell the week previous and the employee whom handed me my food left out a Beef Gordita. I called him and he stated he would have my information down as I would not be able to return that night. I came back through the night of the purchase incident and told the girl working the drive thru of this. She said let me speak to my manager. A woman by the name of Keisha came to the window and said “You really think I am going to fall for this and give you free food”. I asked her what she was talking about. She proceeded to tell me “You aint talked to nobody, another asshole looking for a free meal”. I was appalled. NEVER in my life have I heard anything like this. The girl handed me the food and I asked if the Gordita that was missing was in the bag, which it was not, Keisha came to the window herself and threw it at me. I drove off and came home. I looked over the food which was stomach turning, and called the manager. Keisha picked up and I told her the food was falling apart. I currently have proof and pictures which I took of this. She laughed and said “fuck you” and hung up the phone. I called back and Johnette picked up the phone. She apologized three times and said she would make it right. She was a god send in this situation. She did the right thing in my opinion; I have never heard anyone speak to someone like this, especially a member of management. She said she would personally remake all the food that was falling apart and had spit and what looked to be human hair in it. I gave Johnette the food and asked her to inspect it. She agreed she would take it in the back room and look over it. Keisha never gave me the common decency of apologizing about this. I remain deeply upset and dissatisfied that someone treated me like this for absolutely no reason at all. NEVER is it acceptable to treat a customer like this and if it wasn’t for Johnette, this would have been a complete disaster. I ask your help in pulling surveillance and investigating this. I am turning over the pictures to the appropriate sources to be investigated as well. I ask for your help in seeing that this never happens again.
A concerned customer,
David
